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Return Policy

At Moorland Tree Care, we are committed to providing high-quality products and services to our customers. We aim to ensure you are completely satisfied with your order. Please read our return policy carefully to understand your options.

1. Returns

You have 30 calendar days from the date you received your item to request a return.

IMPORTANT – Firewood, Mulch, Timber: Due to the nature of these products, please inspect your delivery upon arrival. You must contact us within 48 hours of delivery if there is a problem with quality or if the item is not as described.

Other Products (axes, firelighters, etc.): Standard 30-day return period applies.

Eligibility for returns:

  • Items must be unused and in the same condition as received.
  • Items must be in their original packaging where applicable.
  • You must provide a receipt or proof of purchase.
 

2. Faulty or Defective Items

  • If any item is faulty or defective, please contact us immediately.
  • We will arrange a replacement or full refund, including return costs.
  • For defective items, we will provide a return label or arrange collection at no cost to you.
  • This does not affect your statutory rights under the Consumer Rights Act 2015.
 

3. Return Shipping / Methods

  • Returns can be made by post or at a designated drop-off location.
  • For non-defective returns: Customers are responsible for the cost of return shipping.
  • For defective or incorrectly sent items: We will cover all return costs.
  • Original shipping costs are non-refundable for non-defective returns.
  • We recommend using a tracked shipping service to ensure the item reaches us safely.
 

4. Refunds and Exchanges

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange.
  • Refunds will be processed within 2-7 business days after inspection. Depending on your bank or card provider, it may take additional days for the funds to appear.
  • Exchanges are available for items that are defective or not as described.
  • No restocking fees are charged.
 

5. Contact Us

If you have any questions about returns or how to return an item, please contact us:

Email: info@moorlandtreecare.co.uk
Phone: 07593 142473

We are committed to making your experience with Moorland Tree Care positive and hassle-free.

This policy does not affect your statutory rights.